Protection of personal data

Privacy Statement

Savicenta d.o.o. undertakes to provide protection to customers' personal data, in such a way that it collects only the necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Savičenta d.o.o. and business partners are responsible for respecting the principles of privacy protection.

Handling of personal data

The collection, processing and use of this data is generally regulated by law. We collect your data in accordance with the purpose for which you have given it to us based on your consent or on the basis of a contract. We will not use the data for other purposes.

According to the General Regulation on the Protection of Personal Data, you have the right to access data relating to you, the right to correct data, the right to restrict processing, the right to delete data and the right to transfer data.

If you contact us via the form on the website or by e-mail, your contact information will be stored in order to process your request and in case of subsequent questions. We will not share this information without your consent. You can send the request to the e-mail address info@grimanicastle.com

Period for storing personal data

Individual personal data obtained on the basis of consent can be processed and stored until the individual fulfills the purpose or withdraws the given consent. We keep the personal data you gave us when signing up for the e-newsletter until you cancel your subscription. We retain the personal information you provided to us when registering for sweepstakes in accordance with applicable laws regarding the handling of personal data in sweepstakes (applicable tax regulations).

We retain the personal data you provided us when booking an appointment for 10 years in order to implement and provide better customer service. The protection of personal data is very important to us. Therefore, we process your data exclusively on the basis of legal regulations. All other personal data in the context of contractual cooperation must be stored in accordance with the applicable law. In these privacy rules, we inform you about the most important aspects of data processing within our website.

All data obtained and photos taken when using multimedia content in Kaštela Morosini-Grimani and House of the Witch Mara are not stored on the server, and we do not use them for any other purpose. The visitor has the right to freely use the photos taken when using the multimedia content in Kastela Morosini-Grimani and House of the Witch Mare. Once a year you can request information about your stored personal data free of charge. Any additional request in the same annual period will be charged. In addition, you can request the correction of data if it is incorrect or incomplete.

You can submit a request to delete or block your data, if their collection, processing or use is proven to be impermissible or no longer necessary. To exercise these rights, please use the contact information provided on this website.

Use of personal data

Personal data collected on the Grimani Castle website will be used for the functioning of the website itself and for the implementation of services or transactions requested or permitted by the user. For these purposes, we may use personal data to offer the user more efficient services or to improve the website to make it easier to use by eliminating the need to enter the same data multiple times.

We may use your personal information to provide you with important information about the services you use, including important updates and notifications. In addition, we may send users information about other services with their permission. If users sign up or agree to receive promotional emails, the website may use custom links or similar technologies to follow the email links that users select. In this way, we can connect the collected information with the user's personal data, so that we can offer him even better email communication or purchase information. In every email message we send to the user, there is a link that allows you to stop sending that type of message to the user's email address.

Control and security of personal data

The website may occasionally send email messages informing users of technical or security issues related to the services/products they have requested or with the confirmation of the requested service. For some service, establishing contact with users is the most important part of the service. Users cannot prevent the sending of these types of notifications, as we believe that they are the most important part of the service they have chosen.

Personal data exchanged between you and us through our website is transmitted using state-of-the-art connections. All used IT systems are protected against unauthorized access to security systems, and employees are obliged to keep data confidential. However, Savičenta d.o.o. it has no effect on the transmission of data over the Internet and therefore cannot exclude misuse of third-party access.

Transmitted data is stored for further processing. The site can collect certain data about the user's visit, such as the name of the Internet service provider and the IP address (Internet Protocol) through which the user accesses the Internet, the date and time, i.e. when the user accesses the website and the Internet address of the website from which the user is directly came to the site. This data is used to improve and administer the website itself, analyze trends and data.

Privacy statement update

We reserve the right to update this Privacy Statement from time to time. When this is done, the last modification date shown at the bottom of the privacy statement is changed. We will notify users of significant changes to this Privacy Statement by placing a prominent notice on the website. We recommend that users of the website periodically check this Privacy Statement to stay informed of how the website is protecting their personal information that it collects. Continued use of this website constitutes the user's consent to this Privacy Statement and possible updates.

Date of statement: October 24, 2022